Services
Our services for Ruta del Este, a 246 km two lane road connecting Panama City with the town of Yaviza in the Province of Darién, includes:
Road service and emergency care
We have a free line for road users to report incidents, accidents, emergencies and other events while using the corridor. You will be able to communicate with Ruta del Este 24 hours a day, every day of the year.
Additionally, we have the Incident and Emergency Attention Center and a communications service that ensures the possibility that, at any time, other people can communicate with us through an incident and emergency telephone number.
Daily surveillance drive
The concession's inspection staff will drive along the corridor to monitor it and report any events in the operation.
Roadside assistance in the event of a basic mechanical breakdown
Tire change
In the event of a tire failure, the signaling and road assistance inspector will assist with changing the tire.
Battery charging support
Our team will support road users who have incidents due to the discharge of their battery.
Water provision
In the event of vehicle failure due to overheating, we will supply water to road users so that they can get back on their way.
Fuel Support
Our road assistance units will support road users by signaling the vehicle until they can obtain fuel.
Road assistance in the event of a major mechanical failure or breakdown
In the event of non-basic mechanical defects such as major damage or breakdown, the road inspector will mark the area and accompany the user until the arrival of external services requested by the user, such as tow truck assistance, specialized mechanics, among others.
Road assistance in case of accidents or emergencies
In case of accidents or emergencies, at Ruta del Este we will provide signage and road safety services in the incident area and will coordinate with the local authorities that will assist the user.
Attention to requests, complaints, claims and suggestions
Road users will have the following resources to contact the concessionaire: (Peticiones Quejas Reclamos y Sugerencias - PQRS).
Website
On our website users can register their request (PQRS). Once the request is registered, you will be given a case number to track your case.
Mailbox for complaints
Este medio permitirá el registro de las peticiones de los usuarios. Luego de la recepción de la notificación por parte del usuario, el contratista APP registrará la petición para el seguimiento correspondiente. El buzón estará disponible en el Centro de Control.
- ALWAYS REMEMBER TO LEAVE YOUR COMPLETE INFORMATION SO WE CAN GET BACK TO YOU IN A TIMELY MANNER, PLEASE PROVIDE: NAME, ADDRESS, EMAIL, IDENTIFICATION, CELL PHONE NUMBER AND ANY OTHER ADDITIONAL INFORMATION YOU MAY CONSIDER IMPORTANT.
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